All goods and services supplied by The Training Team to the customer will be upon these terms of trade unless otherwise agreed in writing. These terms of trade supersede any previous standard terms and conditions agreed between the parties and governing the provision of services and/or goods by The Training Team to the customer.

The Training Team’s agents and representatives have no authority to make any oral representations, statements, warranties, conditions, or agreements that conflict with these terms of trade.

Payment is required at the time of booking via Debit Card or Credit Card.

Key Account Customers must supply a purchase order number at the time of booking.

To complete your booking, please contact our training team:

Your PDF tax invoice will be emailed.

Accepted payment method:

• Debit or Credit Card (Visa or Mastercard)

(Direct credit clause removed as requested.)

Attendance is confirmed by receipt of order approval. The Training Team has the following cancellation or no‑show policy:

Individual Trainee Registrations

• 24–48 hours prior to training: 25% charge
• Less than 24 hours prior to training: 50% charge
• No show: 100% charge

If the trainee does not attend without notification, no refund will be provided and full payment will be pursued.

If a course does not reach minimum numbers or is cancelled by The Training Team due to unavoidable circumstances, the fee will be refunded in full.

Onsite / Schools Bookings

• Within 2 business days or less: may incur a 100% charge.
• More than 2 but less than 10 business days: may incur a 75% charge.

Rebooking to a future date may be offered at The Training Team’s discretion.

If onsite training must be cancelled by The Training Team, fees will be refunded in full.

• 24–48 hours prior: 25% charge
• Less than 24 hours prior: 50% charge

Any expenses, disbursements, or legal costs incurred by The Training Team in enforcing these terms (including reasonable solicitor or debt collection fees) will be paid by the customer.

1. Use all reasonable skill and care in providing services in a timely and efficient manner.
2. Not be liable for delays or non‑performance due to circumstances beyond reasonable control.
3. Not be obliged to accept any order and may decline goods/services at its discretion.

The customer will co‑operate with The Training Team to enable timely service delivery, including:

1. Providing all reasonably requested information and ensuring accuracy
2. Providing safe access to premises, staff, facilities, and equipment
3. Providing reasonable assistance and information as needed

The Training Team may withdraw any quotation at any time before acceptance.
All quotations lapse after 30 days unless otherwise stated.

Customers may not cancel orders (in full or in part) without written consent from The Training Team.

The Training Team will:

• Confirm required equipment at booking
• Ensure trainees exercise due care when using equipment
• Promote health & safety during operation
• Communicate if equipment previously booked is no longer required

Customer / Facility Provider will:

• Provide compliant, safe equipment/machinery
• Meet all regulatory and maintenance obligations
• Notify The Training Team at least 3 days prior of any changes in equipment availability

Except for express warranties in these terms, all other warranties are excluded to the maximum extent permitted by law.

Where goods/services are acquired for business purposes, the Consumer Guarantees Act 1993 does not apply.

The Training Team is not liable for indirect loss (profits, business, revenue, goodwill, or anticipated savings).

The Training Team is not liable for consequential, special, punitive, or exemplary damages.

Title to goods/services passes only once full payment is made; until then The Training Team retains a security interest.

Customer must sign documents needed to perfect that security interest.

Customer waives rights under PPSA s120 & s121.

Sections 114(1)(a), 133, and 134 of the PPSA do not apply.

No assignment without written consent from both parties

Notices are valid when delivered, posted, or successfully transmitted

No liability for delays outside reasonable control (excludes insolvency)

These terms represent the entire agreement

Governed by New Zealand law; non‑exclusive jurisdiction of NZ courts